We're grateful for the comments we receive. Customer feedback is extremely valuable to us and we carefully review all feedback when designing and refining services provided by Advance HOA Management
Here are some real customers saying real things about our company and people:
Hello Sky and Judy: Hi Diane, Hi Judy, Sorry to bother you both today but wanted to say thank you again. Jennifer you got everything taken care of and appreciate how quickly. Have a great holiday and take care. I am writing to compliment and praise the help that I received from Darby in setting up my accounts. I am 76 years old and was having difficulty setting up the accounts. Darby was very patient and got me easily through the process. Hello Sky, Karen, please pass along to Judy and the rest of the team what an outstanding job they did with the training last night. Hi Judy and Sky, Thanks again, Kim. (We have been thanking you a lot, haven’t we? But it is only because you are providing us with such good service!!!) I just want to start off by telling you that working with the management company is a real pleasure. And the manager, Stephanie, has been the best manager that Brandy Chase has ever had. I just thought you need to know that. Hi Tina, I just wanted to let you know that I have had several interactions with Dawn Bates in regards to our two properties at Marston Villas. She has always been quite helpful and responded in a very timely manner. She is very knowledgeable and professional but also very caring. In addition, the person answering the front desk phone is also very kind and efficient. I have had interactions with other companies that are hard to get a hold of and don't respond. It can be very frustrating. I appreciate how well your company takes care of our association. Thank you Sky for checking in. I would like to express how wonderful Mariana Garza is at her job. She has stepped in to help manage our courtyard, Garden Courts III, in Stapleton while Adam is out on medical leave. My husband and I have been so impressed with her communication with us and her call to action to get our concerns addressed in a timely fashion. We have had multiple outstanding requests in the que since early this summer with no response or action which left us very disappointed in Advanced HOA management. Please pass on our thanks to Karen for taking the time to attend the Annual Members meeting yesterday. It was beneficial to have a knowledgeable person there to address some issues. She has a lot of experience and we appreciated her advice. Sky, Kim, Getting your company as our Management team was a god send. You know of the hurdles that I had to jump thru to get you here. I love the format and level of detail contained in the financials. Another affirmation that Advance was the right choice for the Lodges HOA. Just wanted to send some praise your way about Karen Mundy. I am constantly bringing up issues I find about our property and she is always "jhonny on the spot" about fixing them. Always kind and helpful. Very refreshing. Thanks Hey Sky, this is Jim McClellan. I'm on the board of the Homestead Village 1 Association. I just wanted to pass along to you Paden is incredible. I've been on the board for three and a half years. First of all, Advance HOA is a thousand percent better than the prior company, and Paden is a mile beyond anybody we've ever had. He actually makes our job very enjoyable... Mr. Westing, Derek is a marvelous manager. Thank you for putting him in mgr. Working with Rolanda, today, was a unique pleasure. She is knowledgeable, courteous, patient, and efficient. She answered ALL of my questions thoroughly and in language I could understand (not inside-corporation speak). Ladies, We appreciate your support in all of this and wanted to pass along the compliments. Hi, Thanks Karen, Hi, Ben I wanted to reach out and offer Kudos to Derek. I attended a meeting last night with Derek and was simply refreshing to work with someone who gets it. I thought you should know. Wishing you and your TEAM a successful 2018. Just wanted to say thanks again for all your top-notch work – I was really pleased with how the meeting went and SO APPRECIATE working with pros like you! Hi, Ben Hello Sky, We just received this nice thank you from an owner in Sierra Ridge. Great job, Brenda! thank you Ron for keeping our community at its best. As a resident of the Village at Cotton Creek for over 20 years I wanted you to know how pleased I am with the work that Marla and the Board of Directors have put in to get things done here. I am not the only resident to comment about how "things are getting done". It has been long overdue to finally have a management company and someone namely Marla with the finesse and know how to get tasks accomplished.........! Kudos to your company and to Marla. Just wanted to let you know that my unit closed today. The sale is final. It has been great working with you (SERIOUSLY). You really made life as a board member A LOT less stressful than it used to be and I am forever grateful to you for that. The homeowners have not yet elected a replacement Board member, but our suspicion is that it will be the person who purchased my unit. In the meantime, you can contact John and Jake if anything comes up that needs to be handled. "I just wanted to let you know how much I have appreciated having Susan Zenisek as the representative for Bear Creek 1 Condos. She has been both responsive and cheerful, which is a great combination!" Thank you for your notification which is great customer care from Advance HOA. Dian Sky - I just want to say thanks for a good meeting last night. You did a great job getting us through the agenda and summarizing as we went along. Judy also does a great job sorting through our finances and being willing to entertain sometimes disparate suggestions. All very helpful. You make a great team! Thanks again, Greg (Comment regarding ourBoard Truing session last night) I just wanted to say I really enjoyed the training last night. Informative and entertaining plus I got coffee and cookies. Seriously, a good session and I learned quite a bit. I plan to share what I learned with Jim and Joe. - Cynthia P. Thank you all for getting this set up for us. We appreciate how professional and personable the Advance HOA accounting staff has been. - Linda C. Sky - just a quick note of thanks for Jim's help with this resident issue. We're glad to have him as our manager. Greg Vanessa (M), Dominic, Judy, Hi Kimberly Julian Julian Ron Karen Thank you so much Karen! I know that you have only been our management company for a short time, but this is the most anybody has ever done to help me with this situation. I really appreciate it. Hi Judy - just giving you a shout out THANK YOU for your continuing efforts to education and inform Board members. I agree with using specific scenarios to clarify the responsibility of an HOA to each and all homeowners. I look forward to applying the '5 step problem solving process' to our community. I will share this with our board members that could not attend last night. Thank you Sky for your consideration and reversal of the late fees. It is much appreciated. I felt a good sense of integrity and honesty in our brief discussion a couple of weeks ago. Smoky Hill Village HOA has made a wise choice in engaging your firm to manage our Association. Thank you for sending this information....glad we have your company managing our association. Voicemail from Wanda regarding cement project:
Royce voicemail regarding Jennie getting new trash can covers that no one else ever accomplished:
My name is Bobbi, I am an owner at the Cay at Marina Pointe and recently put my condominium on the market. As I was meeting with the realtor, I needed some quick information, but didn't have anything with me at the meeting other than being able to look back through some old emails on my phone. I found Dawn Bates, sent her a message and was so happy that she responded quickly to me! I have dealt with so many HOA companies over the years and rarely find someone gets back to me within a few days and she was right on it. I just want to say thank you to her and let you know that I now have my condo under contract and due to close next week if all goes as planned. 4 offers in the first 24 hours was awesome! Her quick response to me and the realtor was helpful!! |
WOW Dawn !!!! That was a most extensive managers report, keep it up ! I like the thoroughness of it Hello all. I watched the webinar tonight and was excited to find out who else on the Board attended and what you thought. I spent several years on the 4 Plex HOA and this is the first time I have had such guidance from a managing company. It’s been quite a task to try and figure out much of that on my own. Judy, Hi Kim! Thanks! I just wanted to tell you that I think you are doing a great job for us! I know we have *a lot* going on over here at Villa Valencia and I think you are doing great work! I appreciate it! As we go into Thanksgiving tomorrow, I want to say that one of the things I'm thankful for is Josh. Hi Sky and Judy, Darby, Hi Ron, Hello Sky, In a service industry such as yours, I’m sure that you are bombarded daily with gripes and complaints. Once again…thank you so much for getting my roof repaired so fast. It was really in bad shape! All your effects and concern for Clocktower owners is deeply appreciated. You are the best HOA Manager Clocktower has ever had! I’m so grateful your work for our community. I’m hoping this is the last I see of mold once it’s cleaned. As a board, I think we should warn other neighbors with roof issues about possible mold problems. Just wanted to send a quick note to say what a great job Karen did at the Beaumont Place HOA Annual Meeting last night filling in for Mel. She was very professional, efficient, and organized. The meeting stayed on track, business was conducted, and she chimed in at all the right places to address homeowner concerns and support the Board. Thank you for loaning her to us for the meeting and thanks to her for a job well-done! Good morning Ron. Hi Sky, Hi Sky, thanks so much for checking in. We can’t be more thrilled with Advance HOA as our management company. The tools available to us are very helpful, I absolutely enjoyed Judy’s presentation a couple of weeks ago, but most importantly, Paden Brown is a delight to work with! His professionalism and expertise has made for a smooth transition and a more efficient Board (which we are very thankful for!). Denise, your boss Judy was exceptional. Everyone on the Board and it’s committees should get this kind of training. It was good to see the good representation from Skyestone. Please pass on to her that I can see why she is the CEO and the good news is that her talent has obviously been passed on to you and Angela. I sure hope that her company and the two of you are around for a long time after TM leaves us but I realize that will be determined by higher authority. Thanks again for setting this up. I especially want to thank Carol and her team for working hard to get the financial history transferred over from Westwind. I truly appreciate the time and effort that went into this. You have my respect and appreciation. Winston has been and continues to be a great help with this water incident. We attempted to have our annual HOA meeting last night, but were unsuccessful in meeting quorum. We did then have an open board meeting. What I can tell you is that I am very impressed with Marcia. She took lead on the meeting and was concise in her answers to our questions, was knowledgeable and incredibly supportive. We all feel very optimistic about our future working relationship with Marcia and look forward to working with her more. Judy - I hope you know if we’re quiet, it’s because we’re happy. Our board receives an update email from Corinne every Friday. She’s on top of her to do list and this update gives me a great deal of comfort to know we have someone watching out for our HOA and keeping track of the details. Thank you for assigning her to work with us! Hello Jennie, Hi Carol, Hi Carol!!, Just a quick note to say thank you! I finally feel like we have someone who is doing their job and is competent in the role as community manager! Thank you for your good follow through and assistance! Thank you Rhonda. Just look at the progress we have made on this list with your hard effort. Down to one page and getting smaller. Thanks for keeping us focused. Hey Judy, Hi, Judy and Sky I would like to express my sincere appreciation to your firm for assigning Cyndi Gould to our HOA as our manager. She is very professional and has been a tremendous assistance to us. I am particularly pleased with her help in preparation our annual budget. I just want to thank you and your staff for your professionalism. Our board and property management has come a long way since 2011 when I started as a board member. It is unbelievable the difference in character, quality, and education level. I hope you know how grateful we are for you. - Gladys Thank you for your most excellent service and excellent customer care skills over the phone today. “Just thought I'd take a moment you tell you personally what a great job I think you are doing for our HOA. Thank you!” “Good meeting last night! A lot has changed since I began serving on boards many, many years ago! Lot of food for thought from Judy's presentation and from the materials that I read through this AM. Please pass my appreciation on to Judy.” Letter sent to Sky & Judy: Thank you so very much for your thorough response! I have never experienced such promptness along with a complete explanation. - Deborah Thank you so very much for the prompt response and for all you do to keep the neighborhood looking beautiful. - Kehle Karen and Mindy, Subject: Julian Hi Judy, I want to thank you for a great job that you do!! You are a pleasure to work with. Everybody that works with you has nothing but great things to say about you!! Keep up the hard work!! Judy From a board president named Kathy; Ken - the oil is gone! You are awesome! This was in reference to a situation that a former management company let go on for one year. Ken handled it in 2 days. Jennie: Dear Maureen, Voicemail from Sue, another satisfied Advanced HOA Management customer:
Hi Sky, Recently we have had reason to contact HOA regarding a problem with drainage by our stairs. This morning Diana Behrent stopped by to talk with us regarding this issue. She could not have been more professional and helpful. She was a pleasure to deal with and responded to us very quickly. She is a great asset to your company and I just wanted to let you know. Also since your management company has taken over our development we have noticed a significant improvement in the landscape and upkeep of the grounds. Beaumont place just seems to look and feel much better. We needed your touch. Thank you. Voicemail from Elfrida regarding repairs to a skylight in her home that no one else could fix correctly for the 30 years that she has lived there:
Voicemail from Mark regarding Chateau Ridge turning the corner and having a brighter future after working with Advance HOA Management:
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