We're grateful for the comments we receive. Customer feedback is extremely valuable to us and we carefully review all feedback when designing and refining services provided by Advance HOA Management.
Here are some real customers saying real things about our company and people:
I have meant to email you for some time about the job Karen Mundy did for Highland Walk Amenities while I was president of the board. Having worked with a number of boards and board representatives during my career, I am very aware of how hard or easy the work can be depending on the person on whom you rely. Karen was excellent. I always could count on her to have the information I needed or to find it quickly. I found her style of getting things done expeditiously and without excuses a welcome change from what I had experienced prior to us moving to Advance. Apparently, the word got around inasmuch as I recently received a letter indicating the our patio homes association had decided to contract with Advance as well.
Karen made my job so much easier than it could have been, and I congratulate you for having her as a key member of your company.
I want to say thank you for the incredible job you did today during the eviction process of a former tenant. It was obviously a very difficult day and your dedication to the community of Governors Place was commendable. In the hour I was present, your involvement and laser focus were an important part of making the most of a situation that was dangerous and unpredictable.
Please pass this comment along to your supervisor, Advance HOA needs to know you are a star!
thank you again,
Getting your company as our Management team was a god send. You know of the hurdles that I had to jump thru to get you here.
Sybil has been fantastic. She knows how to handle the worst of what comes her way and make it into a positive.
We have monopolized her time for 90 days now and the future looks incredible.
Today we were getting rid of our old landscape company with a walk-thru and a home owner came up and asked if we were the Red Hawk HOA directors and managers. We in the past have not had a great reaction to folks on the street. BUT, today he introduced himself and said that after calling Sybil twice and getting a quick response back and our meetings being handled professionally, he was very pleased with how things are going!
Our last annual meeting, Mrs. Kailihiwa really helped in getting rid of some sour grapes. The meeting was so well done with Mrs. Kailihiwa at the helm, I actually received many emails and texts that she had cleared up many accusations that were out on the back door blog and they were very happy to have come to the meeting (her Power point presentation was spot on) to visit with the board and Advance HOA management.
She still says I don’t know what the Heck I am doing, but as long as she keeps me in line I am grateful.
Red Hawk HOA Director-Chairman of Board / President
I love the format and level of detail contained in the financials. Another affirmation that Advance was the right choice for the Lodges HOA.
Just wanted to send some praise your way about Karen Mundy. I am constantly bringing up issues I find about our property and she is always "jhonny on the spot" about fixing them. Always kind and helpful. Very refreshing. Thanks
We are extremely happy with the change from (our previous management company). There were some small issues that are to be expected with the changeover. These were on (their) side. Our homeowners took the change in stride and it actually went much better than expected.
We can't say enough how excited we are to have Jenny as our manager. Jenny is professional, responsive, proactive and terrific to work with. We find ourselves having to do a lot less management because Jenny takes the lead. We are incredibly excited about the change.
Thanks for the follow up.
Hey Sky, this is Jim McClellan. I'm on the board of the Homestead Village 1 Association. I just wanted to pass along to you Paden is incredible. I've been on the board for three and a half years. First of all, Advance HOA is a thousand percent better than the prior company, and Paden is a mile beyond anybody we've ever had. He actually makes our job very enjoyable...
Hi Sky, thanks so much for checking in. We can’t be more thrilled with Advance HOA as our management company. The tools available to us are very helpful, I absolutely enjoyed Judy’s presentation a couple of weeks ago, but most importantly, Paden Brown is a delight to work with! His professionalism and expertise has made for a smooth transition and a more efficient Board (which we are very thankful for!).
Thanks again for checking in!
Please also pass on to the Board my compliments and appreciation for their selection of Advance HOA Management. I have been remiss in not mentioning this earlier.
In the six years that I have owned my condo, the Association has used several different management companies. None of them were as professional and responsive as Advance. The former management companies, with very rare exceptions, did not return phone calls, did not respond to emails and were difficult to deal with in general.
You, as the community manager, have always been quick to reply to my inquiries and requests. None of the former managers were willing to accept a key to my unit to facilitate access in my absence. As an out-of-state owner, this was an issue. I was told flatly that they did not want the “liability”.
You, on the other hand, kindly suggested that I leave a key with Larry. This has made for much less hassle for me. I appreciate your efforts.
It has been wonderful to have a management company and a community manager who are as dedicated to assisting the owners as you have been.
Denise, your boss Judy was exceptional. Everyone on the Board and it’s committees should get this kind of training. It was good to see the good representation from Skyestone. Please pass on to her that I can see why she is the CEO and the good news is that her talent has obviously been passed on to you and Angela. I sure hope that her company and the two of you are around for a long time after TM leaves us but I realize that will be determined by higher authority. Thanks again for setting this up.
I especially want to thank Carol and her team for working hard to get the financial history transferred over from Westwind. I truly appreciate the time and effort that went into this. You have my respect and appreciation.
Derek is a marvelous manager. Thank you for putting him in mgr.
Winston has been and continues to be a great help with this water incident.
Steve and I are very impressed with his personal and professional approach. In our experiences and interactions with him and the staff, Winston has made the function of our building better as well as the culture and climate.
Working with Rolanda, today, was a unique pleasure. She is knowledgeable, courteous, patient, and efficient. She answered ALL of my questions thoroughly and in language I could understand (not inside-corporation speak).
I wanted to take a moment to extend my thanks to each of you for doing such a great job last night – and each day for that matter. It is so nice to have a group as big as our Skyestone group and have a meeting go as smoothly as it did last night. It is a testament to the work you do every day, and I am grateful.
Thank you very much!
We attempted to have our annual HOA meeting last night, but were unsuccessful in meeting quorum. We did then have an open board meeting. What I can tell you is that I am very impressed with Marcia. She took lead on the meeting and was concise in her answers to our questions, was knowledgeable and incredibly supportive. We all feel very optimistic about our future working relationship with Marcia and look forward to working with her more.
We appreciate your support in all of this and wanted to pass along the compliments.
Home Owners Association Board
Judy - I hope you know if we’re quiet, it’s because we’re happy. Our board receives an update email from Corinne every Friday. She’s on top of her to do list and this update gives me a great deal of comfort to know we have someone watching out for our HOA and keeping track of the details. Thank you for assigning her to work with us!
I wanted to take a quick minute to pass on praise for Rhonda. She is awesome. She took great care and concern when handling an HOA parking situation. She was very poised and knowledgeable the whole time in dealing with me. I am very impressed by her. I was mad at the situation and started off hot going in, but that did not stop Rhonda from helping me. I can't say enough about her and her customer service. Please if you need to speak to me more regarding this you can do so by phone. Please feel free to call me at (720) XXX-XXXX.
Rhonda is a real gem!!!!!!!!!!!!!!!!!!!
Thank you so much for connecting the HOA with Monty! On behalf of the Quaker St. Community, we would like to thank Monty for all of the hard work that went into making our home beautiful again! Monty is AWESOME, and I am so happy with the results.
I want to also thank you Jennie for going above and beyond to get our HOA on track! You have been the BEST person to work with at Advance HOA by a long-shot! So thank you.
Have a great day.
I Love that you follow through so quickly! :) Tell you(r) boss! :)
Alicia dropped by to say she is so glad she went to last night's training!
She and I attended July '17 seminar on financial reports; the handouts are the same with a few additional notations on last night's. Alicia mentioned it was very clear & concise with information presented in a way that many questions were answered before people even had to ask.
You've also taught and guided us this past year as we've learned (AND continue learning) how to access, read, understand, and process monthly financials and budget related material. Although Alicia & I (she more so) had hands-on budget responsibility and experience in our professional lives, we were novices in the way Advance and HOAs in general do business; was new & unfamiliar.
Though I wasn't there, please pass this along to let Carol and Judy know Alicia says "job well done"~~Emerald Estates appreciates Advance's training opportunities.
Thank you again for your time yesterday. It's hard to articulate just how grateful we are for your help...basically, you're awesome.
Thanks so much,
Just wanted to send a little "thank you" for the Master COI. For years I have had to dance both with the HOA and my mortgage servicer during April to have the COI provided and applied to my loan file.
Thank you very much for making this year’s foray into my condo insurance declarations a smooth and responsive one. It’s always a pleasure to work with someone that not only knows their job but loves doing it!!
Anthony & Hoe
I wanted to reach out and offer Kudos to Derek. I attended a meeting last night with Derek and was simply refreshing to work with someone who gets it. I thought you should know. Wishing you and your TEAM a successful 2018.
Just a quick note to say thank you! I finally feel like we have someone who is doing their job and is competent in the role as community manager! Thank you for your good follow through and assistance!
Just wanted to say thanks again for all your top-notch work – I was really pleased with how the meeting went and SO APPRECIATE working with pros like you!
JENNIFER BALDWIN RUBY
Thank you Rhonda. Just look at the progress we have made on this list with your hard effort. Down to one page and getting smaller. Thanks for keeping us focused.
In the 20 years that I have lived in GGTHA, Advance has provided the best service and information of all management companies we have employed. We have access to information at our leasure and as a Board member, access to a comprehensive database to assist in the decision making process.
Thanks, You do good work!
Thank you very much for your level-headed, calm and professional approach in addressing January 21st snow removal challenges.
You summarized our issues and presented them in a respectful and logical manner to the vendor. Likewise, you assisted our Board in understanding the vendor's position. A potentially unpleasant situation was settled in a manner acceptable to both parties; not often one experiences a "win-win" solution.
Hopefully, circumstances around future snowfalls are less frustrating for everyone. The days following, I know, were challenging but the matter was resolved well with resulting clarification about the scope of work and expectations moving forward.
On behalf of our homeowners and the Board, THANKS!!!!!
I just wanted to drop a note to say how thankful the Board and I are with Dawn's performance in servicing the Harbour at Marina Pointe.
She has done a great job getting up to speed quickly and helped the board get organized.
She has been doing a phenomenal job and we look forward to continuing to work with her.
Please dont hesitate to ask if you have any questions on how happy we are to be working with Dawn.
Board Member at Large
The Harbour at Marina Pointe
It has been almost a year since we joined Advance HOA Management. On behalf of the Chalet Townhome Board of Directors, I would like to express our thanks to you and your organization for a smooth transition. It has been a good year and we are very pleased with the change to Advance HOA Management.
Brenda Owings has been great, has done an excellent job for us and is a real asset to your company. We look forward to continuing our relationship into the new year.
Wishing you and your staff a very Merry Christmas.
John Bell, Vice President
Chalet Townhome B.O.D.
Hi, Judy and Sky
Almost a year has passed since I became President of Emerald Estates HOA, a job I did not want and one I could not have gotten through without Ben McDowell. My "resignation" would very likely have been turned in long ago; now I believe I might make it the next two years. I know other Board members feel the same!
Emerald Estates is a great community but not without challenges. Ben provides a level-headed, professional, knowledgeable approach. He offers guidance and has taught us much~always in a calm, collaborative and respectful way. Ben has met everyone in our neighborhood and homeowners greet him by name. They appreciate how responsive, prompt and courteous he is, even when a situation is "trying."
As 2017 draws to a close, I can't tell you how many times neighbors have expressed genuine appreciation for all the support Ben has given us. As you may recall, prior to Advance and Ben, Emerald Estates went through management companies and community managers several times in just a few years. Professionally and personally, Ben is a great match for us and he is to be commended and thanked as are you for assigning him to us!
Wishing you joyful holidays.
We just received this nice thank you from an owner in Sierra Ridge. Great job, Brenda!
Hi - Just wanted to notify whoever is concerned that Brenda has been extremely helpful and very diligent with calling back or emailing responses to any questions that I have had for the last two years our service quality is exceptional and I am very impressed thank you Brenda. With regards M.K.
thank you Ron for keeping our community at its best.
have a great day, Jeanne
As a resident of the Village at Cotton Creek for over 20 years I wanted you to know how pleased I am with the work that Marla and the Board of Directors have put in to get things done here. I am not the only resident to comment about how "things are getting done". It has been long overdue to finally have a management company and someone namely Marla with the finesse and know how to get tasks accomplished.........! Kudos to your company and to Marla.
I would like to express my sincere appreciation to your firm for assigning Cyndi Gould to our HOA as our manager. She is very professional and has been a tremendous assistance to us. I am particularly pleased with her help in preparation our annual budget.
Just wanted to let you know that my unit closed today. The sale is final. It has been great working with you (SERIOUSLY). You really made life as a board member A LOT less stressful than it used to be and I am forever grateful to you for that. The homeowners have not yet elected a replacement Board member, but our suspicion is that it will be the person who purchased my unit. In the meantime, you can contact John and Jake if anything comes up that needs to be handled.
Thanks again for being so organized, competent, and on top of it. It has been such a pleasure to work with you.
I just want to thank you and your staff for your professionalism. Our board and property management has come a long way since 2011 when I started as a board member. It is unbelievable the difference in character, quality, and education level. I hope you know how grateful we are for you. - Gladys
Thank you for your most excellent service and excellent customer care skills over the phone today.
sincerely, B. Bubeck,
"I just wanted to let you know how much I have appreciated having Susan Zenisek as the representative for Bear Creek 1 Condos. She has been both responsive and cheerful, which is a great combination!"
“Just thought I'd take a moment you tell you personally what a great job I think you are doing for our HOA. Thank you!”
“Good meeting last night! A lot has changed since I began serving on boards many, many years ago! Lot of food for thought from Judy's presentation and from the materials that I read through this AM. Please pass my appreciation on to Judy.”
Thank you for your notification which is great customer care from Advance HOA. Dian
Sky - I just want to say thanks for a good meeting last night. You did a great job getting us through the agenda and summarizing as we went along. Judy also does a great job sorting through our finances and being willing to entertain sometimes disparate suggestions. All very helpful. You make a great team! Thanks again, Greg
Letter sent to Sky & Judy:
The Board wanted to make sure the following was recorded in the minutes and that I also copy my boss’ ;)
“President Mateo Bickle comment on Community Manager – Mateo Bickle asked the minutes reflect the Board’s satisfaction with the new community Justin De La O’s performance on action items, communication and response to inquiries. Mateo and the Board thanked Justin for his efforts within the community.”
(Comment regarding ourBoard Truing session last night) I just wanted to say I really enjoyed the training last night. Informative and entertaining plus I got coffee and cookies. Seriously, a good session and I learned quite a bit. I plan to share what I learned with Jim and Joe. - Cynthia P.
Thank you so very much for your thorough response! I have never experienced such promptness along with a complete explanation. - Deborah
Thank you all for getting this set up for us. We appreciate how professional and personable the Advance HOA accounting staff has been. - Linda C.
Thank you so very much for the prompt response and for all you do to keep the neighborhood looking beautiful. - Kehle
Sky - just a quick note of thanks for Jim's help with this resident issue. We're glad to have him as our manager. Greg
Karen and Mindy,
Thank you for the quick reply and call. Yes, I was able to logon and access my account info.
Also, thanks for the prompt communication on this matter related to Castle Gate. You guys do a very good job on it.
Thank you so much Vanessa! You are amazing with an AMAZING name!!!
From Vanessa S.
Thanks for the action items and for the well organized meeting. It was the most productive HOA Board meeting that I've had the privilege to attend since joining the board in March of this year. And thanks Julie Harms for finding us Advance Mgt.
I wanted to write to you and Judy I wanted to commend him on the stellar performance he consistently gives us. He is really great to work with. We have a lot going on in our community and Julian is right there to handle everything that we ask him to do (which is a lot). He handles everything with grace and doesn't complain or make a fuss about anything. He's very professional and timely in responses and follow up. When he does make a mistake, he's quick to admit it and immediately works on correcting it. He is a fantastic asset to our team here and I just wanted you to know that he works really hard for us and I really appreciate him. Thanks for all the great work you all do for us and keep it up. It makes a difference for us and REALLY makes a difference for people in our community. We've gotten a good amount of positive feedback about what's going on. It's such a relief to have a professional and stable organization backing us.
Oakcrest HOA Board
I wanted to just drop a quick email to tell you how exceptional Karen Mundy is. I'm not on the board, though she did ask if I wanted to be, but I did agree to help as much as I could with reaching other homeowners and trying to fix all the other company before you neglected to take care of. She is so proactive and communicative. I can't tell you how much we all appreciate her!
I appreciate you(r) thoroughness with which you handle all my concerns. It makes me feel comfortable I made the right choice moving to Stepping Stones.
Thanks for informing me of the delivery date and also the heads up about Sat pick up next week.
My name is Renise Smith and I am a resident of Brandychase II. I am writing this email to express my gratitude, and to let you know what a treasure we have in our Property Manager Karen Mundy.
We have had the benefit of her expertise for several years now, and our property has definitely seen a significant improvement. I have been a condominium resident/owner for many years; the last 12 at Brandychase. It is not often that you witness a manager take a such a personal interest in a property’s well-being, and benefit from their knowledge.
I witnessed this firsthand at our Homeowner’s meeting yesterday evening. We will be facing major improvements to our property in the next few months. Like many Associations these days, our finances are not quite where we would like them to be given the economy in the recent past. Due to Karen’s due diligence in obtaining quotes from various contractors, we will receive our repairs at a wonderful price, with financing! As I said earlier, as a long time condo homeowner, I have NEVER seen a manager make such a personal investment in a property’s financial well-being.
Her superior treatment of our Association should not go unnoticed, and I hope that by sending this email she will receive the accolades and recognition she has rightfully earned.
Personally I have needed Karen’s assistance with various matters over the years. She is gracious, professional, timely, thorough, patient…I could go on!
Thank you for the opportunity to express my thoughts. And thank your for the pleasure and privilege of working with Karen Mundy as our Property Manager.
Renise A. Smith
PS - have we told you lately you are awesome! Well you are, thanks for all you do.
Julie - Realtor
Please convey to Judy how thrilled I am with her ability to reconcile so many complex issues and build consensus over the course of only 2 hours last night.
I appreciate the email sir and want to commend you on your organization and presentation. You are a cut above sir. We have never had a meeting go so smooth.
I appreciate all you do to make the community so beautiful. That's one of the reasons we bought that condo. I appreciate your understanding our situation, too.
I want to thank you for a great job that you do!! You are a pleasure to work with. Everybody that works with you has nothing but great things to say about you!! Keep up the hard work!!
Brandy Chase II home owner
Thank you so much Karen! I know that you have only been our management company for a short time, but this is the most anybody has ever done to help me with this situation. I really appreciate it.
I feel we are in very good hands now with Advance HOA and Ron and you. It is very nice to know you all really care about our community and also have the knowledge to help us make the right decisions for Sugarmill.
Hi Judy - just giving you a shout out THANK YOU for your continuing efforts to education and inform Board members. I agree with using specific scenarios to clarify the responsibility of an HOA to each and all homeowners. I look forward to applying the '5 step problem solving process' to our community. I will share this with our board members that could not attend last night.
And, please pass along thank you to Suzanne. She explained the HOA legislation that I was concerned about when I read an article in the Denver Post - March 28, 2013, page 10A (business section).
Thank you and your staff for the presentation (and coffee/cookies).
Have a great day,
From a board president named Kathy; Ken - the oil is gone! You are awesome! This was in reference to a situation that a former management company let go on for one year. Ken handled it in 2 days.
I just want to go on record a very satisfied client of Jennie Grimsley as our community manager with Advance HOA Management, Inc. She is prompt, attentive and shows a great aptitude for the needs of our community. I would highly recommend her for future HOA services.
I have enjoyed working with Advance HOA. I would be happy to recommend Advance HOA and Ken Hosselkus.
Guy Casey - President Chateau Ridge Board
Thank you Sky for your consideration and reversal of the late fees. It is much appreciated. I felt a good sense of integrity and honesty in our brief discussion a couple of weeks ago. Smoky Hill Village HOA has made a wise choice in engaging your firm to manage our Association.
I am a first time homeowner and have been a homeowner for 9 1/2 years now. I can honestly say I am very happy with Advance HOA. In the past the 'previous management' folks let issues slip between the cracks, offered next to no direction, and were not familiar with our Bylaws and Governing Docs.
All that has changed and improved dramatically with Advance HOA. Our Community Manager, Ron Harris, is very much aware of our Bylaws/Gov Docs, the regulatory county laws and applies them with a quick positive response. You can always count on Ron through his experience to be accurate and his ability to follow up with each issue until it is resolved. He will keep the board members in the loop, offer options and asks permission to proceed. Ron was also instrumental in helping the board members forecast and settle our budget.
He is on top of our current vendors, their contract details, when their contracts expire. That helps the board members greatly when considering renewal or changing vendors.
Judy came to our meeting early this year and introduced herself and her wealth of experience. At this meeting, we were having issue with our allowed number of rentals (for the FHA certification). Her insight was factual and helped the board make a decision with this issue. And, both Sky and Judy joined us for our recent Annual Homeowner Meeting where the homeowner's brought up issues within our community. The homeowners were impressed with their attendance.
Advance HOA offered ourselves and other community board members the opportunity to attend a seminar last February - Foundation of Board Leadership. Judy presented areas of her expertise including legal basis for community management, both Federal and State; roles & responsibilities of board members and committees; and understanding key requirements for an effective HOA management and leadership.
Our board members much appreciated the seminar and are already applying these objectives. Judy mentioned another seminar later this year. We look forward to attending.
I hope I answered your questions and please feel free to email me with any other questions.
Recently we have had reason to contact HOA regarding a problem with drainage by our stairs. This morning Diana Behrent stopped by to talk with us regarding this issue. She could not have been more professional and helpful. She was a pleasure to deal with and responded to us very quickly. She is a great asset to your company and I just wanted to let you know. Also since your management company has taken over our development we have noticed a significant improvement in the landscape and upkeep of the grounds. Beaumont place just seems to look and feel much better. We needed your touch. Thank you.
Pat Hovde and Alicia Perry
Thank you for sending this information....glad we have your company managing our association.
Susan Richardson - President of the Architectural Board
Voicemail from Wanda regarding cement project:
Royce voicemail regarding Jennie getting new trash can covers that no one else ever accomplished:
Voicemail from Elfrida regarding repairs to a skylight in her home that no one else could fix correctly for the 30 years that she has lived there:
Voicemail from Sue, another satisfied Advanced HOA Management customer:
Voicemail from Mark regarding Chateau Ridge turning the corner and having a brighter future after working with Advance HOA Management: